FAQ

Where does my order ship from?

Hardware is processed and dispatched directly through our fulfillment network, coordinated from our New York headquarters.

Can I modify an active order?

Adjustments are possible only if the physical package has not yet left the loading dock. Please call us at (212) 925-1660 immediately if a correction is necessary.

Do these fixtures require professional installation?

While our products include standard mounting components, we strongly advise consulting a licensed electrician for all hardwired installations to ensure local building code compliance.

How do I monitor my delivery?

A dispatch email containing your exact carrier routing number is generated the moment your shipping label is printed.